I've been looking into refinancing my home mortgage lately. I did my homework and compared. I got 3 good faith estimates. My husband and I sat down and picked the best one.
For the last month I have been playing "phone tag" with the loan consultant. We picked her and now she hasn't called me back! Well she did call me back a few times and then I would call her back in return. So then we started emailing each other. I would send an email and let her know when I expected to be at home that day. She would email me back at the end of the day apologizing because something always came up at the time she was supposed to call. And I would reply with my schedule for the next day. That went on for the second week. She was sick the third week and not in the office. And the fourth week we went back to emailing and never talking.
I got fed up. I'm tired of waiting! Today I sent an email saying that since i haven't been to complete the application process in one month, could she forward my information to someone else in her office who can offer me the same rate and fees.
Do you know what response I got? An out-of-the-office auto reply.
So the game continues....
About Me
- Cookie
- I am a domestic goddess with 2 adorable angels who do everything they’re supposed to do. I vacation in the Bahamas on my own private island and sip Margaritas all day... Then I wake up and realize that I'm actually the maid, the gourmet chef, the chauffeur, the gardener, the butler, the banker, personal shopper and everything else my family needs. The Bahamas are actually the Seattle suburbs (at least no chance of a sunburn here!) but I still enjoy the occasional margarita. Sometimes it really is all about how you look at things ;)
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8 comments:
is there no one else you can find? This woman sounds like a nightmare and you have to wonder if this the way they are in that company. I just had a nightmare home buying experience I would not wish on anyone and the mortgage broker was a big part of that
UGH. There arew some things best done face to face...as in ...IN HER FACE. Show up. Demand her time...she's working for you.
Uhhh, you've lasted a month with this kind of stuff? Seriously, you need to talk to a higher up in the office. MUCH higher up. And then explain why they have one chance and one chance only to do right by you before you walk away and file a complaint. Here's hoping you didn't pay the app fee already at least (although that gives you more leverage!).
Sorry that would not be fun!
UGH!!!! i hate all that stuff... hate it-hate it!! good luck... ♥
Ugh. I am so sorry. They really do sound like they're giving you the run around. I hope someone who can actually help gets in touch with you soon.
that sucks! we just got our home refinanced--it was a pain but worth it. I hope you find a good person soon!
Ugg I so feel for you. We did that a while back and I thought it was a nightmare. I hate that type of stuff.
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