I've been looking into refinancing my home mortgage lately. I did my homework and compared. I got 3 good faith estimates. My husband and I sat down and picked the best one.
For the last month I have been playing "phone tag" with the loan consultant. We picked her and now she hasn't called me back! Well she did call me back a few times and then I would call her back in return. So then we started emailing each other. I would send an email and let her know when I expected to be at home that day. She would email me back at the end of the day apologizing because something always came up at the time she was supposed to call. And I would reply with my schedule for the next day. That went on for the second week. She was sick the third week and not in the office. And the fourth week we went back to emailing and never talking.
I got fed up. I'm tired of waiting! Today I sent an email saying that since i haven't been to complete the application process in one month, could she forward my information to someone else in her office who can offer me the same rate and fees.
Do you know what response I got? An out-of-the-office auto reply.
So the game continues....